We want you to enjoy playing our draw-based games and instant win games and using our site. We do not want to impose restrictions on how or when you play, but we ask that you consider your use of our site and the draw-based games and instant win games we offer in a responsible way. Please remember that un controlled gambling can be harmful.
Some things to consider:
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You’re buying fun, not investing your money
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Before playing, set strict limits on how much time and money you’re going to spend while playing
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Quit while you’re ahead
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Only play with money you can afford to lose
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Don’t spend more money on playing with the hope to win back money that you have lost
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Keep up other interests and hobbies – don’t let playing take over your life
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Don’t play in order to escape from stress or boredom
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Playing in moderation is okay
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The key is… if you choose to play, play responsibly!
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For more information on responsible gambling please visit www.gambleaware.co.uk or
- Gambling Therapy at www.gamblingtherapy.org
Taking a break from play
Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion.
You can take a break from playing all draw-based games and instant win games by suspending your play for a 30 days in your account. Changes take effect immediately and access will be reinstated after one month.
If you feel that a 30 day break from play is not enough, you can repeat the suspension or you can contact us through the Help section or your account to work out a solution.
Alternatively if you feel you need a longer break from gambling you can choose to self-exclude:
Self-exclusion means that your Carnival Lotto account will remain closed for a minimum period of six months, one year, three years or five years and will not be reactivated under any circumstances during the exclusion.
If you have purchased Lotto tickets in advance, these will be cancelled and the funds returned to your account balance. Any available refundable funds will be returned to you.
To self-exclude go to the Account page and press the "Suspend Account" button. You will be provided options for short term suspension and exclusion. Alternatively please contact Customer Service.
Please contact us if you require any further information or assistance on self-exclusion or other gambling tool.
Reviewing your play
By reviewing your account you can easily see how many draw-based games and instant win games you have played. You can also see how much you have spent and how much have won.
Playing our games should be fun but for some, it may become a problem.
Player Protections
You can set customised limits on your use of the Carnival Lotto site. This can be done in the 'My Account' section of the website when you are logged in. Select the ‘Limits’ area. Within this section, you can select 'Deposit Limit', ‘Spending Limit’ or ‘Loss Limit’. In each section, you set daily, weekly and monthly limits to suit your needs.
The following are facilities provided by Carnival Lotto to help protect our players
1. System and Player specific Deposit limits
2. System and Player specific Spend limits
3. System and Player specific Loss Limits
4. Self suspension from Carnival Lotto for short to medium periods
5. Self exclusion from Carnival Lotto for longer periods
Seeking Help
If you're worried about yourself, or a person you know, you can speak to someone in confidence at GamCare on 0808 8020 133 or visit the GamCare website for assistance at http://www.gamcare.org.uk or Gambling Therapy at www.gamblingtherapy.org.
You could also take the NODS-SA which is a self-assessment version of the NODS (the NORC Diagnostic Screen for Gambling Disorders). It was designed to assist individuals in evaluating whether to modify or seek help for their gambling behaviour. You can find it here: http://www.ncpgambling.org/help-treatment/screening-tools/